Privacy Policy
Effective Date: January 1, 2026.
At Rest & Return, your trust is the foundation of our compassionate pet aftercare services. This Privacy Policy outlines how we collect, use, and protect your information when we serve veterinary teams, rescues, shelters, pet businesses, and families across the Mid-Atlantic region.
1. Information We Collect
We collect information necessary to fulfill our mission of dignified aftercare. This includes contact details (names, emails, phone numbers) for veterinary staff and families, specific pet service instructions, cremation preferences, and payment-related information from our business partners and direct clients.
2. How We Use Information
Your data is used strictly for service delivery: coordinating respectful transport, maintaining precise chain-of-care documentation, processing payments, and facilitating the return of cremains. We also use contact details to provide status updates and support to families and partners during the aftercare process.
3. Data Protection & Chain-of-Care
Rest & Return employs robust security measures to protect your information. Transport and aftercare records are stored electronically with encrypted access, ensuring that the documented journey of every pet remains confidential and secure. We treat your personal data with the same respect we afford the pets in our care.
4. Information Sharing
We share information only when essential for service delivery, such as with our cremation facility partners or trusted payment processors. We do not sell your data. We may disclose information if required by law, specifically to comply with Maryland’s legal recordkeeping standards and other applicable state regulations.
5. Website Analytics & Cookies
Our website uses basic cookies and analytics to understand how visitors interact with our resources. This help us improve our training materials and partner kits. These tools collect technical data that does not directly identify you personally.
6. Data Retention
We retain transport and service records as required to ensure transparency and compliance with professional aftercare standards. Typically, records are kept for a period defined by state law for business and tax purposes, or until you exercise your right to request deletion.
7. Your Rights
You have the right to access, update, or request the deletion of your personal information held by Rest & Return. Veterinary partners can update their facility profiles at any time by contacting our support team directly. We are committed to transparency and will respond to all requests promptly.
8. Contact Us
If you have questions about our privacy practices or how we handle your information, please reach out to us. We are here to provide clarity and peace of mind.
Email: [email]
Phone: [phone]